Support · Account deletion

Deleting your account

What deletion removes, what to do first, and one thing it does not do.

How to delete

In the app: Settings → Your Data → Delete Account.

Export firstDeletion is immediate and permanent, so HomeAtlas offers you a Vault Export before it proceeds. Take the export if you might ever want your records — once deletion runs, they cannot be recovered.

What deletion removes

Deletion is immediate and permanent — there is no grace period and no recovery window. It removes:

Your account and everything you documented — equipment, records, notes, service history, and Memory content.
The encrypted data we hold on our servers.
The credentials HomeAtlas stored in your device’s Keychain for the app.

In short: a full deletion clears your HomeAtlas data everywhere it lives, on our servers and in the app’s own on-device storage.

What deletion does not do

It does not cancel your Apple subscription. Your HomeAtlas data and your App Store subscription are separate systems — deleting the account does not stop Apple’s billing. If you are leaving for good, also cancel the subscription in Settings → your name → Subscriptions. See the subscription page.

Files you saved into your own iCloud Drive outside the app remain yours in iCloud; deletion clears HomeAtlas’s records, not your personal cloud storage.

If you just want a break

You do not have to delete to stop paying. Cancelling the subscription drops you to the free read-only tier, where everything you documented stays readable and exportable. Deletion is for when you want the data gone, not just billing paused.