Task-based help for people already using HomeAtlas. For product questions before you download, see the FAQ.
Email support@yourhomeatlas.com. We read and reply to every message.
HomeAtlas subscriptions are billed by Apple. Manage, change, or cancel yours in Settings → your name → Subscriptions on your iPhone (or the App Store → your account → Subscriptions). See the subscription page for details, including Restore Purchases and refunds.
Open Settings → Your Data → Vault Export. The archive is built on your device and includes a browsable offline copy plus a machine-readable copy of everything you documented. Export is always available — it is never paywalled, and works whether you are subscribed, trialing, or on the free read-only tier. The format is documented on the export schema page.
Open Settings → Your Data → Delete Account. Deletion is immediate and permanent, so the app offers you a Vault Export first. See the account deletion page for exactly what is removed and one important note about your Apple subscription.
Answers about your equipment are drawn from your own manuals and shown with the page they came from. When the answer is not in your documents, HomeAtlas says so rather than guessing. More in the How it works walkthroughs.
What we can and cannot see is described in the privacy policy. The third parties that process data on our behalf are listed on the subprocessors page. We use no tracking — see cookies & tracking.